Upon payment of the deposit, the traveler(s) agree(s) to be bound by the following terms and conditions. All deposits and payments are non-refundable. Additional terms and an accelerated payment schedule may apply for certain events. An extension may be granted for a small fee for certain events. All late payments are subject to a $50.00 fee per traveler.
Star Class Travel is responsible for making the arrangements for accommodations, services and event tickets that constitute the travel package, except to the extent that those accommodations, services or event tickets cannot be supplied or become no longer available for reasons beyond Star Class Travels’ control.
Star Class Travel shall not be liable, for any personal injury, property damage, inconvenience, loss of time, or any other loss or damage, direct or indirect, arising out of any act, omission or negligence of any direct air carrier, motor coach company, hotel or any other person rendering any service or providing any accommodation or event in conjunction with the travel package. Star Class shall not be liable, for any injury, loss or damage, direct or indirect, sustained as a result of theft, accident, mechanical breakdown, Government action (Deployment), weather, act of God, failure to make timely payments, or any other reason beyond Star Class Travels’ control.
METHOD OF PAYMENT
When you make a PayPal payment with your credit card, your credit card number or expiration date is not revealed. PayPal offers exclusive fraud prevention and extra security for credit cards. Our dedicated specialists monitor transactions 24/7 to protect you against fraud. Plus, we provide 100% protection from unauthorized payments sent from your account. Please note when paying through PayPal there is a service fee. PayPal charges 3% of the total amount of the transaction.
Traveler’s authorization to use their credit card number for deposit and/or any other payments indicates his/her complete compliance with our booking terms and conditions, whether or not traveler has actually signed the appropriate draft. If you would prefer to pay by telephone, browse our site for event packages, tickets, etc…. you wish to purchase and contact one of our Sales Associate to complete your order. This information is fully confidential, and will not be available to any unauthorized personnel. Verbal authorization of traveler’s credit card confirms traveler’s reservation. Paying online with PayPal is the most convenient method of payment. You may also submit a request for us to call you to obtain your payment information.
Browse our site for event packages, tickets, etc… you wish to purchase, then contact our office and one of our Sale Associates will complete your order. We are only able to accept checks that are US funds drawn from US banks. All checks should be made out to “Star Class Travel” and mailed to 3350 Hwy 6, Suite 244, Sugar Land, Texas 77478.
Please contact us for wire transfer details.
CANCELLATIONS AND REFUNDS
Star Class Travel requires written notification of cancellation from the traveler via email to firstname.lastname@example.org. All deposits and payments are non-refundable. Refunds shall not be given for unused travel services or any portion thereof. If cancellation by one or more travelers alters the room requirements of the remaining travelers, travelers still traveling may be required to pay a revised rate. We regret that we cannot make exceptions for personal emergencies. Exceptions to this policy cannot be made for any reason, including weather, acts of God, terrorism, civil unrest, Government action (Deployment), personal or medical emergencies. Event participant agrees not to charge back any bank charges against his/her credit card for products and services rendered by Star Class Travel and received by event participant. Star Class Travel reserves the right to apply a $25 charge for a disputed charge back resolved in Star Class Travel favor. This is the amount Star Class Travel is charged by the credit card processing company to research any charge backs.
All customers agree to be responsible for all incidental charges incurred in excess of those covered by the package. Incidental charges can include food, beverages, telephone use, internet use, parking fees, and other hotel charges. All hotels require a credit card or deposit for incidental charges at time of check-in. Hotels expect departing guests to vacate rooms by 12 noon and arriving guests to check-in later than 3pm to allow for cleaning and maid service. Host hotels do their best to minimize inconvenience and store luggage if you arrive early or need to depart late. Star Class Travel reserves the right to substitute confirmed hotels with comparable accommodations at either their own or the hotel’s discretion. Accommodations are subject to availability. Names of travelers staying in the Hotel must be provided to Star Class Travel 30 days prior to travel. Late names, or name changes, that occur inside 30 days of travel will be charged a $25.00/room fee. Late names, or name changes, that occur inside 14 days of travel will be charged a $50.00/room fee.
CHANGES TO BOOKING
Any changes to traveler’s booking requested more than 45 days prior to event date are subject to a $75.00 administration fee per change made. Any changes within 60 days of the event are subject to full cancellation charges. Re-sale of all Star Class Travel packages is strictly prohibited without the express written consent of Star Class Travel. Permitted re-sales are subject to a 15% transfer and changes fee based on the original purchase price of the package.
AIRLINE RESERVATION AND CHANGES
Star Class Travel has no affiliation with any airline. Any airline reservations done on a traveler’s behalf by Star Class Travel are subject to the applicable airline rules and regulations, changes and cancellation policies. Traveler is advised to contact their airline 12 hours before departure and again 4 to 6 hours to re-confirm departure time.
Unless stated otherwise, Star Class Travel is not and does not hold itself out to be the official ticket box office for the events in any travel package. Upon payment of the deposit, traveler acknowledges that Star Class Travel often pays a premium to obtain tickets to sold out events and that Star Class Travel accesses tickets from a variety of sources that may or may not include the official ticket sales channel and secondary ticket market sources. Traveler hereby gives permission to Star Class Travel to use its best judgment, experience, and all available resources. If traveler is not able to attend an event the Cancellation Policy applies on all ticket orders.
It is the responsibility of each individual traveler to obtain the documentation required for their trip such as passports, visas, birth certificates and photo identification. Those denied at any border will not be entitled to any refund.
FAQS (FREQUENTLY ASKED QUESTIONS)
Why do people travel with Star Class Travel?
The reasons people travel with us are convenience, quality, price and customer service. We make it easy to purchase travel, provide a first class product at an unbeatable price while we strive to make our customer service second to none in our industry.
What kind of people travel with Star Class Travel?
We have customers of all ages that travel with us. Our clients include singles, couples, families, groups of friends and large corporate groups. It’s also a great of way of meeting new people with the same interests. That interest being the love of travel and entertainment.
Is airfare included?
Most of our packages do not include airfare. However; if you would like to include airfare to any of our packages, you may call and request an Airfare quote through our Travel Quote page.
Do you sell tickets only?
Even though most of our packages are for events that are sold out and include hard to obtain tickets we are unable to sell tickets only.
What does Single, Double, Triple and Quad mean?
Single, Double, Triple and Quad are how many people sharing each room. For example if there are 2 people attending an event, the price would be the “double” and that price is per person. Click on the Price and it will give you the total price for all of the people in the package.
Single - 1 person in 1 room
Double - 2 people in 1 room
Triple - 3 people in 1 room
Quad - 4 People in 1 room
The package I want is not on your site. Will you custom build me a package?
Absolutely! We can customize a package for any event or personal travel. Our custom packages can include accommodations, event tickets, meals and more. You tell us what you want or need and we will do all the work at a price lower than what you could put together yourself. Please click here for a travel quote.
Do you have handicap seating?
If seating is available, we can provide handicap seating. It is venue dependent on availability. When you book your package, please ask the agent if handicap seating is available. We can then check availability for you.